Recover deleted voicemail

If you accidentally delete a message during a call to voicemail, don’t hang up if you need to recover it.

Recover a deleted voicemail message

Before you begin

Don’t hang up call to voicemail system
Don’t hang up if you ever accidentally delete a voicemail message that you need to keep:
  • As long as you don't end the call, you can recover, replay, and save deleted voicemail messages.
  • Once you end the call or exit the voicemail system, deleted messages are gone forever.

Main steps

Recover deleted voicemail message
To recover a deleted voicemail message while still on your call with the voicemail system:
  1. Don’t hang up!
  2. From the Message Playback menu, press 1.
  3. Press 9 to Check Erased Messages.
  4. Press 9 to Save a message to your voicemail box.
  5. Press 7 to delete it again.

Additional information

Recover deleted Visual Voicemail message
If you accidentally delete a Visual Voicemail message, you may be able to recover it:
  • The ability and steps to recover deleted Visual Voicemail messages depends on your make and model of smartphone.
  • Visit Device Support to view tutorials for your smartphone.
Last updated: December 7, 2022

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